Troubleshooting Help & Warranty
Video: Setting up your Mail Chime /Mail Alert
General Troubleshooting Tips
1. Check if you mounted the Transmitter correctly on your mailbox
2. For a curb side mailbox, check if the arrows point towards you when you open the mailbox door
3. Check if the battery is installed correctly.
4. Move the receiver to a different location
5. The transmitter uses a ball tilt switch so it is normal for you to hear a rattle when you tip it.
6. Remember that the four screws on the transmitter go in to the base from the top side.
7. Units are made as sets, so if you should ever purchase a replacement unit, do not mix the new with the old.
8. The knob on the transmitter will be set on # 4 for curb side mailboxes. Do not move the knob unless you have a wall mounted or slot type mailbox
Troubleshooting- If Unit Does Not Work
Let’s see if unit functioning with basic operation. Remove the transmitter from mailbox by removing the 4 screws (no need to remove adhesive tape). Alarm should trigger when you flip the transmitter upside down. If this is not successful go to next step.
Battery in the transmitter usually lasts many years. But rarely we see battery going dead sooner. Replace the battery and check operation.
If yours is a new unit or you replaced the battery, recently make sure battery installed correctly. Check if battery has dark tip of battery facing the two red wires.
It is possible that units somehow lost pairing. You can repair units by following instructions in the user manual. If not successful first time please try few times just to make sure.
If red LED bulb does not light, try a different power outlet in the house. Also try unplugging and plugging the AC adapter from the back of the unit.
Troubleshooting - If Working But Is intermittent
Battery in the transmitter usually lasts many years. But rarely we see battery going dead sooner. Replace the battery and check operation.
If yours is a new unit or you replaced the battery, recently make sure battery installed correctly. Check if battery has dark tip of battery facing the two red wires.
Let’s see if unit functioning with basic operation. Remove the transmitter from mailbox by removing the 4 screws (no need to remove adhesive tape). Alarm should trigger when you flip the transmitter upside down. If transmitter works when you bring it in house then consider reasons for weak signal (step 3 below)
Reasons for weak signal can be due to one of the reasons below. Please consider improving the signal strength by moving the receiver to different location in the house preferably closer to your mailbox.
- Heavy steel material mailbox blocking the signal
- Have think bushes or low hanging tree branches
- Mailbox is too far away